Contact Us

Contact Bank of America

To speak with a Customer Services representative:

Call: 0800 917 5235
24 hours a day, 365 days a year

Transferring a Balance:

For details about Balance Transfers or to submit a Balance Transfer request online, click on the 'Make a Transfer' tab within Online Card Services or call us on:
0800 783 4479

For TypeTalk (Telecommunication assistance for the deaf):

Call: 18001 0800 456 1234

If you are calling from overseas:

Call the international operator and ask for the charges to be reversed to:
+44 1244 675989

Making a Payment:

Please make sure that your payment is credited to your account by the due date, allowing time for your payment to clear. Please remember to allow extra time for your payment to reach us over any Saturday, Sunday or Bank Holiday as these are not business days.

Pay Online:
To make a payment online, log in to Online Card Services. You will need to register or log in.

Telephone Banking:
To use a home banking service with your bank you will need.
(1) Your personal Amazon.co.uk MasterCard^® account number
(2) Our bank account number: 70328725
(3) Our sort code: 08-61-30

Payments by telephone banking should be made at least 4 business days before the payment due date shown on your statement.

Pay by Post:
Card Services
Thynne Street
Bolton
BL11 1AZ
UK

For payments by post you should allow 5 business days for a cheque to be processed.

Please do not send correspondence with your payments. Please see the item 'General Correspondence' for further information.

Billing Enquiries/Disputes:

If you have a statement enquiry or dispute, please call our Billing Enquiries department on 0800 783 7524 between 9 a.m. and 5 p.m. Monday to Friday. Alternatively, please write to us at:

Billing Enquires
Bank of America
P.O. Box 1441
Chester
CH4 9ZE

General Correspondence:

Please do not include payments with your correspondence. General enquiries should be addressed to the Customer Service department at the following addresses:

Bank of America
P.O. Box 1004
Chester Business Park
Chester
CH4 9WW

Alternatively, you can call our Customer Service line, free of charge, 24 hours a day on 0800 917 5235.

Our Complaints Procedure:

We are committed to handling complaints fairly and promptly. If you have a complaint click here to review our complaints procedure.

Safeguard your repayments with Bank of America Payment Protection Cover

Call free 24 hours a day on 0800 783 7659

Credit Bureau Addresses and Phone Numbers:

Experian
Customer Support Centre
PO Box 1137
Warrington
WA55 1ET

Equifax Credit Information
Credit File Advice
P.O. Box 1140
Bradford
B21 50S

Callcredit Limited
One Park Lane
Leeds
West Yorkshire
LS3 1EP

Call: 0113 244 1555