Insurance
LifestyleProtect
Customer Service:
0800 783 7659
9am - 7pm Monday to Friday
Apply now:
0800 783 7659
9am - 7pm Monday to Friday
Make a claim:
0800 121 6417
9am - 5pm Monday to Friday
Fax: 01372 479451
TypeTalk: 18001 0800 169 2350
Send all completed claims forms and claims-related matters to:
St. Andrews Group PLC
Claims Management Department
PO Box 741
Leeds
LS1 9HB
Card Protection
Customer Service:
CPP
0844 848 2914
24 hours a day 7 days a week
- BT residential customers: calls will cost no more than 5p per minute, plus 8p call set-up fee
- Non-BT residential customers: phone line prices may be different
Apply now:
0800 456 1234
24 hours a day 7 days a week
Make a claim:
Report Lost/Stolen Cards
Inside UK:
0808 100 2255
Outside UK:
+44 1904 544 622
Lines open 24 hours, 7 days
Request a Claim Form
0844 848 2914
Lines open 24 hours, 7 days
Report any loss or theft within 24 hours of discovery. Please include the records below when you send us your claim form:
- Original receipts (not copies)
- All supporting documents. For example, if we need to reimburse you for transportation we’ll require receipts documenting how much you have spent. An example of a supporting document is evidence that you have reported the loss of your handbag or wallet to the police.
All claims are processed within 14 days. Any claims that require emergency assistance will be processed at point of notification. Please see policy terms and conditions for more information.
Identity Protection
Customer Service:
CPP
0844 848 4277
8am - 8pm 7 days a week
- BT residential customers: calls will cost no more than 5p per minute, plus 8p call set-up fee
- Non-BT residential customers: phone line prices may be different
Apply now:
0800 456 1234
24 hours a day 7 days a week
Make a claim:
CPP
0844 848 4277
8am - 8pm 7 days a week
Please include these records when you send us your claim form:
- Personal action plan, which you can get from your identity theft expert. It includes a log to keep an accurate record of everything you do.
- Copies of letters and details of all transactions. If you make a telephone call record the date, time and duration.
- Records of your expenses such as phone charges, receipts and postage
Payment Protection Cover
Customer Service:
0800 783 7659
24 hours a day 7 days a week
Make a claim:
0800 141 2807
9am - 5pm Monday to Friday
Fax: 01372 479451
TypeTalk: 18001 0800 169 2350
Send all completed claims forms and claims-related matters to:
St. Andrews Group PLC
Claims Management Department
PO Box 741
Leeds
LS1 9HB