Managing Your Account
Select any of the following options to view specific information or Show All to view all the information:
My card is damaged how do I replace it?
If your card has been damaged or destroyed, you can request a replacement card online by logging into Online Card Services. Select the 'Replace Card' link on the 'Manage Account' tab.
Please note that this option may not always be available, for example if your account is over limit or you've missed a payment.
However, if your card has been lost or stolen call us immediately on 0800 456 1234 or overseas on our reverse charge number +44 1244 675 989.
How do I inform you of a change of address?
It's important to keep your address details up to date to ensure you receive all correspondence from your credit card account. You can update your address details by logging into Online Card Services, selecting the 'Manage Account' link and clicking on the 'Update Contact Details' link. If you are planning to move outside the United Kingdom, or have changed your name, please notify us securely, by clicking on the 'My Messages' link at the top of the page, then you can send us a request through a secure message. Alternatively you can call us using the number on the back of your card or statement.
I have forgotten my PIN - can you help?
Yes, you can view your PIN by logging into your Online Card Services account. Your PIN details can be found in the 'Manage Account' tab. Click on 'View PIN' and follow the on-screen directions.
Please note that the PIN option may not always be available, for example if your account is over limit or you've missed a payment.
Can I have an additional cardholder on my account?
Yes, you can have up to three additional cardholders on your account at no extra charge. To add a cardholder, access our secure Online Card Services, select the 'Manage Account' tab and then click on the 'Additional Cardholder' link.
An Additional Cardholder will receive his or her own credit card and PIN providing full access to your credit limit.
Remember that credit card transactions and charges made by an Additional Cardholder are your responsibility as a Main Cardholder.
Please note that this option may not always be available, for example if your account is over limit or you have missed a payment. Any additional cardholder(s) must be over the age of 18 and reside at the same primary address, and have a relationship of close family member (defined as; spouse, child, parent, sibling or domestic partner).
How do I request a credit limit increase?
If you would like to apply for an increase to your credit limit, Log in to Online Card Services select the 'Manage Account' link and then click on the 'Manage Credit Limit' link.
When your request is submitted, a decision will be made by one of our Credit Analysts within 24 hours Monday to Friday 8am to 5pm, or by the end of the next business day at weekends and on Bank Holidays. You can check if your request has been successful by logging into Online Card Services.
We may conduct a credit search with a credit reference agency in order to help complete your request and set an appropriate credit limit.
Please note that the link may not always be available, for example if your account is over limit or you have missed a payment.