Statements and Payments
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How do I make a payment to my Bank of America account?
You can make payments online, by Direct Debit or by using your bank’s telephone, internet or standing order banking service. Details are available in Contact Us.
My payment is not showing on my account - what should I do?
Please allow seven days for your payment to reach your account. If the payment has still not credited then check with your bank. If the payment has cleared your bank account but has not been credited to your credit card account call us on 0800 783 7524 9am - 5pm Monday to Friday. Please have the following information ready: your bank sort code, your bank account number, the cheque number, the amount paid and the date the payment debited your bank account.
What happens if I cannot make my payment?
If you have simply overlooked a payment you can make one now. Access our secured Online Card Services service or call us as soon as possible on 0800 783 7556 to make a payment over the phone. If you are over your credit limit, you should make a payment as soon as possible that will cover your overlimit amount, estimated interest and default fees. This will help you to avoid further interest and default fees(you can find out what your estimated interest will be from your card statement). You may incur fees if you do not maintain your payments and keep your account up to date.
For future peace of mind and to avoid late fees, set up a Direct Debit on your account to pay the minimum payment due. Simply access our secured Online Card Services or contact us on 0800 028 0690 to set your Direct Debit up over the phone.
When will I receive my first statement?
You will normally receive your first statement within 28 days of account opening.
I do not recognise a transaction on my account.
If a transaction is showing on your statement that you believe is incorrect, please check if any authorised users on your account have carried out the transaction.
Recent transactions made since your last statement was produced can be viewed by scrolling to the bottom of the 'Your Account' screen. They appear under the heading 'Recent Activity' towards the bottom left-hand side of the screen.
Transactions will not appear instantly. It will depend on how quickly the retailer/merchant processes them through the MasterCard or Visa payments system.
If you still do not recognise the transaction, our Billing Enquiries team is available 9am - 5pm Monday to Friday on 0800 783 7524. Please notify us within 30 days of the statement date.
How do I cancel a purchase on my account?
You cannot stop a card purchase, balance transfer, cheque transaction, money transfer or cash transaction after it has been made. If you give your card or card number to a third party, for them to initiate a one-off or a recurring card purchase, you must contact that third party directly to stop it. We cannot cancel such an arrangement on your behalf.
What is temporary authorisation?
A temporary authorisation is an approved transaction, but is not yet officially reflected in an account. The value of the transaction will be deducted from the limit of credit available. Normally a temporary authorisation becomes a transaction; however, a temporary authorisation can expire if the retailer does not complete the transaction.
Why have I received an overlimit fee charge?
Unfortunately this means that you have made a purchase or other type of transaction that has taken you over your agreed credit limit. A default fee has automatically been applied. You should make a payment as soon as possible that will cover your overlimit amount, estimated interest and your default fees.
Why have I received a late payment fee?
Unfortunately this means that you have not paid the minimum amount into your account by the date stated on your statement. A default fee has automatically been applied. You should make a payment as soon as possible that will cover your overlimit amount, estimated interest and your default fees.
Why have I received a returned payment/failed Direct Debit fee?
Unfortunately this means that you your bank has returned unpaid a payment or Direct Debit that you have arranged to pay into your account. A default fee has automatically been applied. You should make a payment as soon as possible that will cover your overlimit amount, estimated interest and your default fees.
What interest rates am I paying on my account?
The current Interest rates that apply to your account can be viewed by selecting the 'View Rates' page in Online Card Services. You can go to this page by selecting the 'View Rates' link which you'll find towards the bottom of the 'Your Account' screen.
Your standard rates for card purchases, cash transactions or balance transfers will be displayed on this screen. On this page you may also see promotional rates currently active on your account.
If you currently have a promotional rate on your account, this will display in the 'Promotional Offers' section. Please note that not all accounts will have a promotional rate. Where there are no promotions displayed under the 'Promotional Offers' section. Your rates of interest will be the standard contract rates for the various transactions as displayed in the 'View Rates & Fees' page.
How is estimated interest calculated?
This is the interest you will be charged on your next statement if you pay the agreed minimum amount and this reaches us by the payment due date. It assumes that you make no transactions, incur no fees and there are no changes in your statement date or interest rate (except for the expiry of a promotional interest rate). Interest is calculated from the posting date but is not charged on card purchases if you pay the whole balance on your statement and on your previous statement in full.
What can I do if I experience financial difficulties?
If you are in financial difficulty it is in all our interests to get it resolved. You can call us on 0800 783 7556. The earlier you contact us the sooner we can establish a solution. If you have recently changed your address and telephone number, please update your contact details online through our secured Online Card Services service or, alternatively, call us on 0800 456 1234. If your life circumstances have changed, such as losing your job or becoming ill, check your statement to see if you have payment protection cover or LifestyleProtect on your account. If so, your next repayments could be covered.
For more helpful advice, information and resources visit the Bank of America CreditSense site.