Payment Protection Insurance Complaints

May 2011

The British Bankers Association (BBA), in discussion with the industry, has announced it does not intend to appeal the outcome of the Judicial Review into the handling of Payment Protection Insurance (PPI) complaints.

Ultimately, this decision gives the clarity we need to move quickly to support and assist our customers in resolving their PPI complaints.

Some of our customers may have received a letter from us advising we could not reach a decision on their PPI complaint pending the outcome of the Judicial Review.

We will now be revisiting all of these complaints and advising customers of the final outcome, based on their individual circumstances, as quickly as we can.

If you have a new PPI complaint, please make contact with us directly in the first instance. We will need full details about why you are making the complaint in order for us to provide a resolution as quickly as possible.

You do not need to use the services of a Claims Management Company (CMC) who can charge for their services or claim a share of any potential compensation you may receive to do this

.

You can:

1. Write to us
The Customer Advocate Office
Bank of America
PO BOX 1004
Chester Business Park
Chester
CH4 9WW

2. Complete a secure online form
submit your complaint online