- Privacy statement
- Further protection of your privacy-policies of other service providers
- Customer privacy is important to us
- Personal information
- Advertising services
- Cookies, Similar Files and Other Technologies
- Information We Collect
- Privacy statement changes
Further protection of your privacy - policies of other service providers
Whilst exploring the services offered through our website, please be aware that other online retailers, partners, third party internet sites and third party services accessible through our website have separate privacy and data collection policies and practices which are independent of and may differ from our policies and practices. MBNA is not responsible or liable for these independent policies and practices. It is your responsibility to review them and decide whether such policies and practices satisfactorily protect your rights.Back to top
Customer privacy is important to us
The Bank of America group is committed to providing our customers with the finest products backed by consistently top-quality service. Furthermore, we fully recognise the importance of keeping our customers’ personal and account information secure.
We use established and exacting security standards to protect customer information from unauthorised access. We verify the identity of our customers through the use of personal passwords or other information before assisting them. We also use vigilant protection measures in order to protect our customers’ accounts from fraudulent use.Back to top
The Bank of America website server automatically recognises and records the domain name from which you access the internet and the names of the pages you visit while at our site. In doing this, we do not gather or store any personal information about you. We do not store your electronic mail address (unless you choose to provide that to us). The information gathered may be used to improve the content of the Bank of America website and make it more useful. Any personal information which you provide to us when you apply for a product or hold an account with us will be used in accordance with the terms and conditions of the particular agreement which you have entered into with us and in accordance with data protection legislation in the United Kingdom or Ireland, as applicable.Back to top
MBNA’s banner advertisements and online applications may contain small graphics with tags in them. These tags are not personally identifiable and work in conjunction with these cookies. These tags allow us to measure the effectiveness and response rates of our advertising.Back to top
Cookies, similar files and other technologies
Cookies are pieces of information which are stored directly on the computer you are using. We, or our third party advertising service providers (see Advertising services for details), may place cookies or similar files on your computer when you visit our website. They are used for:
Collecting information – cookies help us collect data about you and how you use our services – for example, we’re interested in which internet browser you used to visit our website, how long you visited and which pages you looked at.
We monitor the information gathered to understand how we can improve the design and functionality of our website to better serve you in future.
Tailoring your experience – the information we collect can also be used to gauge which advertisements or offers are most likely to appeal to you, so we can display more relevant content to you on our website.
Security – when you log in to Online Card Services, our SiteKey™ system recognises the cookie stored on the computer you usually use. If you log in from another computer, you’ll be presented with additional security questions. This is an example of how cookies help keep your information secure.
Cookies and similar files do not capture unencrypted personal information.
The cookies we use – we track your activities with a range of cookies when you visit our website:
|Cookie||What is it and what’s it for?|
|__utma||Google Analytics. These cookies enable us to track and evaluate your activities on our website so that we can improve the experience we provide.|
|mbnaesDBID||SAS/CXA Analytics. These cookies enable us to track and evaluate your activities on our website so that we can improve the experience we provide.|
|mbox||Enables us to track your activity within our website so that we can tailor our product and service advertisements so they’re more relevant to you in future.|
|full||Enables us to store your mobile or desktop display preferences so our website is easy to access and use.|
|mbna_csm_v||Enables us to track your activity within our website to help us provide relevant product and service information.|
|card-table||Enables us to provide you with a consistent and intuitive browsing experience.|
|CookieNotification||Enables us to store your preference for cookie notifications.|
|BIGipServerwww.euapplyonlinenow.com||Ensures that you can complete our online application form easily.|
|JSESSIONID||Ensures that you can complete our online application form easily.|
|UserSession||Enables us to use your information and preferences to provide relevant web content based on your location and the type of account you hold with us.|
|MMTASUUH||Enables us to track the products and services that we have advertised to you, so as to avoid repeat advertisements.|
|SiteKeyDeviceCookie||Enables us to recognise you when you log in to our Online Card Services site so we can perform appropriate security procedures.|
|TLTSID||Enables us to track your activities on our website.|
|Language||Enables us to store your language preference and display information on our site in an appropriate language and format.|
|ASPSESSIONIDQATSBCAQ||Enables us to store session-specific information from live-chat conversations completed on our website.|
You can choose to disable cookies by altering your browser settings (via the ‘Tools’ menu), however if you do, you may experience inconvenience when using some online services. For example, when you log in to Online Card Services we will not be able to recognise your computer and you’ll need to answer a security question each time you log in. Also, you may not receive advertisements or offers from us that are relevant to your interests and needs.
Want to know more about cookies? The Interactive Advertising Bureau has produced a guide which explains how cookies work and how they are managed – visit www.allaboutcookies.org to read more.
MBNA also uses files called Flash Objects in connection with Online Card Services. This is used to help assure security as part of our SiteKey™ service. As with cookies, we never store personal information unless encrypted.
Other technologies we use may capture customer specific data to help us understand how customers use our site and to assist us with resolving customers’ questions regarding the use of our site.Back to top
Information We Collect
When you visit this site, we may collect certain types of information from you, such as information you voluntarily provide via forms, surveys, applications, etc. We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your computer and operating systems, such as your internet protocol address, domain name, system configuration and settings. See Cookies, similar files and other technologies for details.Back to top